Core Guidelines
for Ensuring Quality

MetaFin Sdn. Bhd. is the first DIY digital platform company to offer personal financial services in Malaysia. Our dedication is to provide users with innovative and accessible insurance, banking, investment, healthcare, lifestyle solutions, dental care, e-will writing, and protection initiatives. All are designed to meet the diverse needs of users with a focus on transparency, efficiency, and customer empowerment.

MetaFin is committed to maintaining a comprehensive Quality Management System (QMS) that adheres to International Standard ISO 9001 requirements at all times.

MetaFin shall always work towards achieving quality objectives by meeting and/or exceeding the expectations of our customers and emphasizing the concept of continual improvement in our daily tasks. Our missions are continually to improve and provide innovative solutions to users, and go further in everyday life.

MetaFin believes in emphasising and implementing all our core values of integrity, excellence, accountability, communication and collaboration diligently to all levels of our employees focusing on QMS's improvement. We involve people at all levels and ensure that they are competent, empowered, and engaged in contributing to the QMS.

MetaFin is committed to identifying all the legal and the other requirements applicable in our QMS scope and also our business context. Timely review will ensure the latest requirements are adhered to stakeholders needs while meeting statutory and regulatory requirements related to the services.

MetaFin is committed to disseminating the quality policy to all employees, customers, suppliers and relevant interested parties. We serve the growing financial service needs of our users by leveraging the innovative range of digital products and services, and superior customer experience.

MetaFin vision of transforming the financial landscape in Malaysia, making financial management simpler and more accessible for everyone, including those under-served communities is achievable through well implementation of QMS ISO 9001.

MetaFin is dedicated to understanding user's requirements to meet customers' expectations through the effective application of the QMS. We actively provide our users with the best value possible.